Eternity Aromatic Essence for Men
Please note that we mostly offer samples that are rebottled from the original bottles into the bottles that we use. Unless the product states that it is a full bottle you will be receiving a sample.
Customer Reviews
Great scent, fresh, summery. Longevity is poor
It took 23 days to receive a small 2ml sample size ( I wanted to see if I liked it before purchasing the full size). The first shipment never arrived. The second shipment was delayed because they were "tracking the first shipment." Second shipment sent with the same shipping timeline as the first. Customer service confirmed this was a regular occurrence for shipments to be late or lost. Offered nothing but an apology. I find it poor customer service to know of an ongoing issue, and no action has been taken to remedy it for customers. Nor was there any action to send the second shipment sooner (actually delaying it in order to further track a missing item) due to the missing original shipment. And, all this for a sample size? I will never order with this company again. I don't give many reviews, and I'm sad that this is the review that I have to give. I was quite hopeful.
Ordered 7/2, shipped 7/3, lost by USPS. Customer service DID NOT confirm it was a regular occurrence: "unfortunately this is not normal but it’s not completely uncommon for us to see no movement with the tracking and then the package suddenly is delivered." -Actual text sent to customer. To say that we confirmed this is an ongoing issue is simply not true. Unfortunately it does happen from time to time, and we always resolve it with either a refund or replacement. We have had plenty of success tracking and finding lost packages with the USPS, and generally we try to resolve the issue by making sure it truly is lost before sending out a replacement which was done on 7/20 and delivered on 7/25.
"Package shipped 17 days ago and would like your review" email received. Yet, no package has been received. I would love to review the product, but as of today I have still received nothing to review. Picture of the only thing received, an email.
Same customer left 2 reviews: Ordered 7/2, shipped 7/3, lost by USPS. We have had plenty of success tracking and finding lost packages with the USPS, and generally we try to resolve the issue by making sure it truly is lost before sending out a replacement which was done on 7/20 and delivered on 7/25.